Greenluck Casino Terms of Use

This page sets out the terms and conditions that govern your use of Greenluck’s online casino and sportsbook services in Canada. It explains our relationship with you as a player, the basic rules that apply while you use the site, and the responsibilities both you and we accept when an account is opened. Please read these terms carefully before registering or placing wagers.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account is permitted per person, household, device or payment method unless we expressly agree otherwise. You must provide accurate, complete and up-to-date personal information and notify us of any changes. If we reasonably suspect fraud, misuse, bonus abuse or provision of false information, we may suspend or close your account, withhold funds, and take any other action allowed under these terms.

Eligibility requirements

To use Greenluck you must be of legal gambling age in your province or territory (minimum 18 years), physically located in a jurisdiction where our services are permitted, and not be otherwise prohibited by law. Residents of territories where online gambling is restricted or prohibited - such as the United States - are not eligible to register. Use of VPNs or other tools to bypass geographic restrictions is prohibited and may result in account closure.

Acceptable platform use

Users must not engage in collusion, manipulation, money laundering, chargebacks or activity intended to exploit promotions. You must not interfere with the normal operation of games, attempt to access restricted areas, or use automated tools to place bets. Any activity we deem abusive may result in loss of bonus funds, suspension, or closure of the account.

General bonus and promotion rules

Promotions are subject to specific terms as displayed on the promotional page. Only one bonus may be active at any time unless stated otherwise. Wagering requirements, eligible games, maximum bet limits and expiry periods are set per promotion and must be met before withdrawing bonus-related funds. Certain deposit methods may be excluded from promotional eligibility. We reserve the right to refuse, reclaim or void bonuses where we suspect abuse.

Deposits and withdrawals

Minimum deposit amounts typically start at CA$10, though this may vary by payment method. Withdrawals are subject to identity verification and may require supporting documents. Processing times vary by method and by account status - rapid payments for e-wallets and longer times for bank transfers are common. Withdrawal limits may apply; verified players may request higher limits subject to checks. We do not guarantee instant payouts and will pause transactions where required to complete KYC or security checks.

Dispute resolution

If you have a dispute, contact our support team via live chat or by email at [email protected]. We will investigate and aim to resolve issues promptly. If a dispute cannot be resolved directly, we will follow internal escalation procedures. Further external dispute options may be available depending on your jurisdiction and applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not accept updated terms, you should stop using the site and contact support to close your account.