Greenluck Casino Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Greenluck platform and the relationship between us and our users in Canada. They explain account responsibilities, eligibility, acceptable use, promotions, deposits and withdrawals, dispute handling, and how we update these rules. By registering or using our services you agree to follow the terms set out here and any additional promotion‑specific rules published on the site.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activity originating from their account. We require accurate personal information and may suspend or close accounts that contain false or incomplete details. You must notify us immediately if you suspect unauthorised access.

Verification and limits

We may ask you to complete identity and proof of address checks before permitting withdrawals or when required for security and anti‑money laundering checks. Accounts may be subject to deposit, withdrawal, or wagering limits while verification is pending.

Eligibility requirements

To open an account you must meet local eligibility criteria, be of legal gambling age in your province or territory, and not be resident in a jurisdiction where online gambling is restricted. Only one account per person is permitted. Accounts opened in breach of these rules may be closed and funds withheld until verification is complete.

Acceptable platform use

Use of the platform for fraud, money laundering, collusion, bonus manipulation, or to circumvent geographic restrictions is prohibited. The use of VPNs or other tools to disguise location is not allowed. Chargebacks, tampering with game behaviour, or attempts to reverse winnings will result in account suspension and possible forfeiture of funds.

General bonus and promotion rules

All promotions have specific terms available on the promotions page. Only one bonus may be active per account unless stated otherwise. Wagering requirements, eligible games, contribution rates, expiry periods, and maximum bet limits while wagering are set in each promotion's terms - commonly wagering requirements range from 35x to 40x and maximum bets while wagering are commonly capped (for example CA$5 to CA$7.50), but you should always read the exact terms before accepting an offer. We reserve the right to withhold or void bonuses and winnings where we suspect abuse.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players including Interac, debit and credit cards, e‑wallets, and selected cryptocurrencies. Minimum deposit amounts are typically CA$10 to CA$20, depending on the method. Withdrawal times depend on the payment method and completion of verification checks; some methods are processed faster than others. Withdrawal limits and processing times are disclosed in your account and may vary by user or tier.

Dispute resolution

If you have a dispute, please contact our support team with full details and supporting documents. We will investigate and aim to resolve issues promptly. If a resolution cannot be reached internally, further steps may include mediation or independent arbitration in accordance with applicable law and the dispute resolution provisions in our full terms.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where required, notify affected users. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For questions about these terms contact [email protected].