Responsible Gambling Policy

At Greenluck we take responsible gambling seriously. Our goal is to make sure play stays safe and under your control by offering clear tools, support options, and guidance. If you ever feel play is becoming a problem, we encourage you to pause and use the controls available in your account or contact our support team for help.

Player protection principles

We prioritise player safety, fairness, and transparency. We expect all players to be of legal age and to gamble only within their means. We monitor accounts for signs of risky behaviour and may reach out if we detect patterns that indicate harm. Our approach is supportive and confidential.

Activity-control tools

You can manage how you play with a set of easy controls available in your account settings or via our live chat team. These tools let you take immediate steps to limit activity and create healthy play routines.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or reduced, but increases may be subject to a cooling-off period for your protection.

Loss and wager limits

Loss limits and wager caps help you control how much you lose or bet over a chosen period. These limits are applied to gameplay and can be adjusted by you from your profile.

Time limits and account breaks

Take short breaks from play with timeout options ranging from 24 hours up to several weeks. Timeouts lock your account for the chosen period and can be lifted only after the break ends, giving you space to reassess your play.

Self-exclusion

For longer-term protection you can choose self-exclusion, which blocks access to your account for a defined period. Self-exclusion requests are handled promptly and include information on how to access support while excluded.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, spending more time than intended, neglecting responsibilities, or hiding gambling activity. If you notice these patterns in yourself or someone close to you, consider using controls or seeking professional help.

Tips for maintaining control

Set strict deposit and time limits before you play, stick to a budget, take regular breaks, avoid gambling when upset or under the influence, and use reality checks to remind yourself how long you have been playing. Keep financial and entertainment accounts separate to reduce impulse spending.

Professional help and support organisations

If you need extra support, there are confidential services available across Canada. Consider reaching out to provincial helplines, Gamblers Anonymous, the Centre for Addiction and Mental Health (CAMH), or Indigenous support services such as the Hope for Wellness Line. These organisations offer counselling, referral services, and practical tools to help manage gambling-related concerns.

If you need assistance setting limits or choosing a support option, contact our support team via live chat and we will help you take the next step.