Privacy and Data Policy

This Privacy Policy explains how Greenluck collects, uses, stores, and protects personal information when you create an account, place bets, play games, or otherwise interact with our site and services in Canada. We respect your privacy and describe below the types of information we collect, why we collect it, how we share it, and the choices available to you about your personal data.

Types of data we collect

We collect a range of information to operate your account and provide our services. This includes:

Personal data

Information you provide directly when registering or verifying your account, such as name, date of birth, email address, phone number, postal address, government ID for KYC, and payment details needed to process deposits and withdrawals.

Technical data

Device and connection data collected automatically when you visit our site, including IP address, browser type, operating system, device identifiers, and location data relevant to compliance with our geolocation rules.

Transactional and activity data

Records of your account activity, bets, game play history, deposits and withdrawals, bonus activity, responsible gambling settings, support interactions, and other actions taken on or through our platform.

How we use your information

We use personal and technical information to create and manage your account, process payments, verify identity for security and anti-money laundering purposes, provide customer support, personalise your experience, detect fraud, and comply with legal and regulatory obligations. Transactional data is used for account statements, tax and reporting requirements where applicable, and to resolve disputes.

Data protection practices

We protect data using encryption for data in transit, secure hosting, access controls, and routine security reviews. Access to your personal information is restricted to employees and third-party providers who need it to perform services on our behalf. We retain information for as long as necessary to provide services and meet legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, analyse site use, and support targeted content where permitted. You can control cookie settings through your browser; please note that disabling certain cookies may affect site functionality, including login and payment features.

Information sharing and third parties

We share data with third-party service providers such as payment processors, identity verification services, game providers, analytics vendors, and compliance partners. We may also disclose information if required by law or to protect our rights. Third parties are contractually required to handle your data securely and only for permitted purposes.

Your rights

Depending on applicable law, you may have rights to access, correct, or request deletion of personal information, as well as to restrict processing or object to certain uses. You can manage some settings from your account dashboard, such as communication preferences and responsible gambling limits.

Access, correction and deletion

To request access, correction, or deletion of your data, contact our support team via the help channels in your account. We will respond and take reasonable steps to verify your identity before fulfilling requests. Some data may be retained for legal or operational reasons even after an account is closed.

Privacy policy updates

We may update this policy from time to time. When we make material changes, we will post a notice on the site and, where appropriate, notify you by email. Continued use of our services following an update constitutes acceptance of the revised policy.