Privacy Statement
This Privacy Policy explains how Greenluck collects, uses and protects the personal information you provide when you register, play or place bets on our site. We take your privacy seriously and describe below the kinds of data we collect, why we use it, who we may share it with, and how you can manage your information.
Types of data we collect
Personal data
When you create an account we collect identifying information such as your full name, date of birth, email address, phone number and billing address. We also collect identity documents for verification when required, and any information you provide when contacting support.
Technical data
Technical information includes device identifiers, IP address, browser and operating system, session logs, and location data inferred from your connection. We also record activity on the site such as pages visited, games played and settings you select to improve service and security.
Transactional data
We store payment and transaction details needed to process deposits and withdrawals, manage bonuses and comply with anti-money laundering requirements. This can include payment method details, transaction amounts and timestamps. Sensitive payment data is handled by our payment partners and is never stored unnecessarily on our systems.
Use of information
We use your information to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymized data for analytics and to improve site functionality. Where we rely on consent for marketing or promotional messages, you can withdraw that consent at any time.
Data protection practices
We apply industry-standard security measures to protect personal information, including encryption in transit and access controls. Staff access to personal data is limited to those who need it to perform their duties. We retain information only as long as necessary for business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support logins, deliver personalised content and measure site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings via the cookie banner or through your browser preferences.
User rights
Depending on where you live, you may have the right to access, correct, restrict or delete your personal information, and to object to certain processing. You can also request a copy of your personal data in a portable format. Requests are subject to verification and any legal retention obligations.
Access, correction and deletion
To request access, correction or deletion, contact our privacy team at [email protected]. We will verify your identity before acting on requests and aim to respond promptly. Note that we may need to retain certain data for compliance or dispute resolution.
Information sharing and third parties
We may share data with service providers who support our operations, such as payment processors, identity verification services, game and platform suppliers, and fraud prevention partners. We require contractual safeguards to protect your information. We may also disclose information if required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site with an updated effective date. Please review the policy periodically to stay informed about how we handle your personal information.