Get in touch with our team

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification, or game access, and we’ll guide you through KYC, bonus enquiries, or sportsbook questions. Use live chat for urgent matters or email for more detailed requests; we respond promptly and keep you informed every step of the way. Support is available in English and French.

Department	Contact
Customer Support	[email protected] (live chat and email; typical reply within minutes)
General Enquiries	[email protected] (account and billing; email replies within 24 hours)
Affiliate Enquiries	[email protected] (partnerships; reply within 48 hours)
Phone	+1 416 589 2743 (local support line, connect via voice only)
Working Hours	Mon-Fri, 09:00-18:00 ET

Email assistance

Please contact us by email for detailed requests, account issues, or to submit documents. Emailing [email protected] is the fastest way to get help; include a clear subject line, your account username, and up-to-date contact details to avoid delays. Attach any relevant files and allow our team time to review - we’ll respond as quickly as possible.

Send us a message

Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" placeholder="How can we help you?" required style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0a8f4a;color:#fff;padding:10px 14px;border:none;border-radius:6px;font-size:15px;cursor:pointer;"> Send message</button>

Response Time

Our support team aims to respond promptly. Most inquiries are answered within one business day, and simple questions often receive a reply within a few hours. More complex matters, such as account reviews or KYC checks, can take longer depending on the case and any required documentation. We’ll keep you updated by email or live chat while your request is being handled.

Feedback

We welcome your feedback, suggestions, and ideas to make Greenluck better for Canadian players. Please tell us about features you'd like, issues you encounter, or ways we can improve promotions and payments. Every message is reviewed carefully by our team and helps shape updates to the site and service, so your input genuinely improves the experience for everyone.